How Can We Help You?
Getting Started
Get up and running in just 4 simple steps
1
Create Account
Sign up with your email and basic information in under 2 minutes
2
Verify Identity
Complete KYC by uploading your ID — typically approved within hours
3
Fund Your Account
Deposit via ACH, wire transfer, or internal transfer from another ICT user
4
Start Transacting
Send, receive, and spend globally with your new US bank account and Visa card
Frequently Asked Questions
Account Opening
Transfers
Visa Card
Security
Fees
Need More Help?
Email Support
support@icookpay.com
We respond within 24 hours on business days
Business Hours
Mon–Fri, 9 AM – 6 PM EST
Our support team is available during US Eastern business hours
Emergency Hotline
Card Loss & Theft
If your card is lost or stolen, freeze it instantly in the app or contact us immediately